Returns & Refunds

Return Time

We truly appreciate your business and want you to be nothing short of delighted with your purchase! Every item we sell is new and covered by the full manufacturer's warranty. If for any reason you are not completely satisfied with an item, return it within 10 days after receiving the Shipment i.e if you receive the shipment on 01/12/2015 you can return it on or before 10/12/2015.

Cancellations

You can cancel the order any time before the order is dispatched. There would not be any transaction charges applied. You will receive a full refund of the amount within 24 to 48 working hours. You can check for order status in the Order History, If you would like to cancel the order after the product is changed to Shipped status then the return policies are applicable please refer to this document below. 

Shipping Damage

Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.

Returning an Item

If you feel the need to return an item, it must be in a resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.

If for any reason you are not completely satisfied with an item, return it within 10 days after receiving the Shipment i.e if you receive the shipment on 01/12/2015 you can return it on or before 10/12/2015.

All exchanges and returns should be in the original packing, complete with blank warranty cards, owner's manual, and no sign of wear or abuse. In the event that the product is not in the same condition as you received it, you may be subject to disqualification.

The order will be refunded once the product reached its origin. If the order is canceled after the product is dispatched then the customer has to wait until the product reaches its origin.

Shipping and handling charges will be refunded if the product you received is damaged in transit. Shipping and handling charges will be charged if the product is in good condition and you still wanted to return it.

Return Shipping

Do not worry if you need to return the shipment. It is hassle-free with our Fed Ex return shipping method. Please keep the package ready for return, our executive will pick up the product from your doorstep which is completely free of cost *.

Note - In case Music Stores is unable to pick up your shipment due to certain unforeseen circumstances, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded back to you after the product reaches us.

COD Returns

All the Cash on Delivery payments will be refunded either in the form of a Check or Bank Remittance as per customer convenience. Account details will be collected from the customer after receiving the return request.

Card Payment Returns

All the card payments Debit/Credit amounts will be refunded within 2-3 working days after receiving the request.

CDs, DVDs, videotapes, sheet music, books, strings, computer hardware/software, drum heads, harmonicas, mouthpieces, sound cards, microphones, raw speakers, studio furniture, blank CDs/tapes or special orders are not covered by this return policy.

Refunds are initiated only after we receive the product from the customer.

Please call our Customer Service department for any queries at 1800-3000-8484 or email us at sales@musicstores.in. No returns past 10 days.

International Shipping Policy

Our shipping policy is designed to ensure that your order arrives safely and on time. We offer free standard shipping for orders over $50 within the United States, excluding Alaska and Hawaii. Orders less than $50 will be charged a nominal fee of $5. All orders are shipped via FedEx or DHL depending upon availability.

Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.

If you feel the need to return an item, it must be in a resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.

If for any reason you are not completely satisfied with an item, return it within 10 days after receiving the Shipment i.e if you receive the shipment on 01/12/2015 you can return it on or before 10/12/2015.

All exchanges and returns should be in the original packing, complete with blank warranty cards, owner's manual, and no sign of wear or abuse. In the event that the product is not in the same condition as you received it, you may be subject to disqualification.

The order will be refunded once the product reached its origin. If the order is canceled after the product is dispatched then the customer has to wait until the product reaches its origin.

Shipping and handling charges will be refunded if the product you received is damaged in transit. Shipping and handling charges will be charged if the product is in good condition and you still wanted to return it.

Shipping Methods

Who delivers your product?

We believe that it is very important who delivers your product and how carefully it is handled. We have the shipping service provider as FedEx

About FedEx

FedEx Express invented express distribution and is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days. Unmatched air route authorities and transportation infrastructure, combined with leading-edge information technologies, make FedEx Express the world’s largest express transportation company, providing fast and reliable services for more than 3.6 million shipments each business day.

Is your product safe & insured?

Yes, your product is damaged and theft insured.  Though the shipping is handled carefully there are some chances that the transport vehicle may meet some accident or some theft. So we insure all the products.

Delivery charges

Delivery charges vary with time, distance and weight. It will be quoted as per FedEx. However, we charge very minimum shipping charges to our customers.

There are NO hidden charges when you make a purchase at Music Stores. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery Mode

FedEx India offers three reliable domestic services, FedEx Priority Overnight, FedEx Standard Overnight, and FedEx Economy.

FedEx Priority Overnight

An Intra-India door-to-door next business day(1) express delivery service for all your documents and non-commercial(2) consignments.

FedEx Standard Overnight

An Intra-India door-to-door next business day(1) express delivery service for all your commercial(2) consignments.

FedEx Economy

An Intra-India, door-to-door day-definite(1) express delivery service for all your small ground consignments

Services by FedEx

Next Business day delivery

Real-time Online tracking

COD Facility – Cash can be collected up to INR 20000. COD is not available for order value that exceeds INR 20,000.