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Shipping and Returns Policy

Thank you for shopping with us. We are committed to ensuring the satisfaction of our customers and understand the importance of a clear and hassle-free shipping and returns policy. Below you will find detailed information regarding our shipping options, return policy, and process for handling returns and refunds.

Shipping Options

We partner with Nimbuspost and Shiprocket to offer an exceptional shipping experience. These aggregator services utilize prominent courier services such as Bluedart, DTDC, Delhivery, and Amazon Shipping to ensure your package is delivered promptly and safely. The selection of the courier service is determined based on the delivery location and the courier's performance in that area to guarantee the best service.

Note: Shipping charges of 100 INR per kg will apply if a customer returns an item or fails to collect it upon delivery.

Returns & Refunds

Your satisfaction is our top priority. All items we sell are brand new and come with the manufacturer's full warranty. If you are not entirely satisfied with your purchase, you may return it within 10 days of receipt. For example, if you receive your shipment on 01/12/2015, you must return it by 10/12/2015.

Shipping Damage

If you receive a shipment with visible damage to the packaging, please refuse delivery. We highly recommend inspecting your order immediately upon receipt to ensure it is in proper working condition.

Returning an Item

Items eligible for return must be in resalable condition, meaning they are exactly as received, with all original packaging, blank warranty cards, manuals, and without any signs of wear or use. In cases where the product is not returned in its original condition, the return may be refused.

Shipping Charges

Shipping and handling charges will be refunded if the product received is damaged in transit. For all other returns, shipping and handling charges will apply.

Return Shipping Process

Return shipping is hassle-free with our Music Stores return shipping method. Please keep the package ready; our executive will pick it up from your doorstep at no extra cost.*

*In unforeseen circumstances where we cannot pick up your return, you may need to ship the products back to us. Rest assured, we will refund the logistic charges once the product is received at our facility.

Refund Process

  • COD Returns: All refunds for Cash on Delivery purchases will be issued via Check or Bank Remittance as per the customer's preference. Customer account details will be requested upon initiating the return.
  • Card Payment Returns: Refunds for purchases made via Debit/Credit cards will be processed within 2-3 working days of receiving the return request.
  • 10-Days Replacement: If a product states "10 Days Replacement," It means the product is eligible for replacement, not return. However, there are cases where we may not have sufficient inventory to provide a replacement. In such instances, we refund the customer. Additionally, if the replacement item also has issues, we proceed with a refund for the item.
  • 10-Days Return: If a product states "10 Days Return" it means the product is eligible for return within 10 days of purchase. The customer can choose either to return the product for a refund or to request a replacement. There are no restrictions or limitations to cusotmer to only getting a replacement. Refunds are available according to our policy.

Please Note: cds, dvds, software, and specific other items are not eligible for return.Also products which have free softwares provided should not be used for returning the item. Refunds will only be initiated after the returned item is received by us.

For any questions or to initiate a return, please contact our Customer Service department at +91-8977-777-151 or email Returns cannot be accepted past 10 days from the receipt date.


You can cancel your order depending on its current status:

  • Preparation-In-Progress/Awaiting COD Validation/Awaiting Payment Confirmation: These orders have not yet shipped. To cancel, please login to your account and submit a cancellation request or email us at using the same email address used to place the order. Online payments will be refunded within 2-3 working days.
  • Shipped Orders: Once an order is shipped, it cannot be cancelled until it's received. After receiving, you can request a return by logging into your account or contacting us at with your order reference. Refunds are processed upon receiving the returned shipment.

For more information on our shipping and returns policy, or for help with your order, please don't hesitate to get in touch.

Shipping Terms & Conditions - Your Guide to Our Delivery Process

At Music Stores, we are committed to delivering your purchase promptly and ensuring your shopping experience is as smooth and enjoyable as listening to your favorite tunes. Below, you'll find detailed information about our shipping options, charges, delivery timelines, return policies, and insurance guidelines to keep you informed every step of the way.

Shipping Options and Delivery Timelines:

  • Dispatch Notifications: Products indicated with “We Dispatch in 24 to 48 hours” or "Dispatch within Few Hours" are available at our delivery location, ready to be tested and dispatched within the specified timeframe.
  • Dispatch Within Indicated Days: Items labeled as “We Dispatch within Indicated Days” may require additional time for shipment from alternate locations or directly from our suppliers. This process includes testing before dispatch and may vary depending on the product.
  • Special Orders: Custom orders or special requests may require additional time for procurement and dispatch, as these items often come directly from our suppliers.
  • Order Changes: Should there be any adjustments to the shipping time, our team will promptly communicate with you to confirm dispatch approval.

Shipping Charges and Transaction Fees:

  • Music Stores offers free shipping for orders above INR 5,000. However, certain exceptions apply:
  • Products of low value and high volume/weight may incur shipping charges.
  • Shipments to remote locations not covered by our courier partners may attract shipping charges.

Delivery Availability Check & COD

COD and Delivery Checks: Cash on delivery (COD) is not available for products priced over INR 20000/-. Our product pages feature a Delivery Availability Checker to estimate delivery time and verify COD eligibility based on your pin code. This Delivery Availabitity checked is irrelevant to the product it is only to check the pin code and cod availability.

Cancellation and Order Mistakes: A transaction charge of 2.5% is applicable if an order is cancelled before shipment or if an incorrect product is ordered.

Return Policy and Shipping Charges:

  • Damaged Shipments: If your order is damaged in transit or received in a non-working condition, we will bear the return shipping costs.
  • Customer Errors: For returns necessitated by customer mistakes or order changes, with no fault of Music Stores, a shipping fee of INR 200 per kg will apply, calculated based on volumetric weight or actual weight, whichever is higher.

Courier Partners and Shipment Modes:

Courier Partners: We collaborate with Nimbuspost and Shiprocket, leveraging top courier services like Bluedart, DTDC, Delhivery, and Amazon Shipping, selected based on delivery location and performance for optimal service.

Shipment Modes:

  • Surface shipments travel by road, typically for items weighing over 3kgs.
  • Air shipments are used for lighter packages under 3kgs.
  • Transport mode is employed for heavy items like pianos or drums over 20kgs, delivered to your doorstep by trusted carriers like VRL.

Insurance and Safety:

  • Transit Insurance: Rest assured, all shipments are transit-insured for damage protection. However, to claim insurance, please do not accept delivery if the outer package is excessively damaged.
  • Unboxing Video: For a smooth transaction and to assist in any claims, taking a video of the unboxing process is recommended.

Our dedication to delivering your musical treasures safely and promptly is paramount. Should you have any questions or require further clarification on our shipping terms, please do not hesitate to contact us directly through email or phone.

Shipping Terms for Our E-commerce Site:

Shipping Options

We offer various shipping options to cater to the diverse needs of our shoppers. During checkout, you'll be able to select the method that best suits your preference and timeline. Please note, however, that while we work diligently with our logistic partners to meet your delivery expectations, there are instances where deliveries may encounter delays.

Potential Reasons for Delay

Our team and courier partners strive to maintain a seamless shipping process, yet unforeseen complications such as adverse weather conditions, logistic issues, or high demand periods may occasionally lead to delayed shipments. These situations are often beyond our control, and we appreciate your patience and understanding.

Liability for Delayed Shipments

Music Stores values customer satisfaction above all, and we exert every effort to resolve shipping issues swiftly. However, it's important to note that Music Stores is not liable for any losses or damages resulting from delayed shipments. We encourage customers to plan accordingly, especially when ordering items needed by a specific date.

Tracking Your Order

Upon dispatching your order, we will provide you with a tracking number. This feature enables you to monitor your shipment's progress and receive updates on its status. Should there be any delays or issues, this tracking information will serve as a valuable tool for both customer support and yourself to address any concerns.

Customer Support

Our Customer Support Team is always here to help. If you have questions about your shipping options, need assistance tracking your order, or wish to report any difficulties with your shipment, please contact us. We're committed to resolving any issues to your satisfaction.


We understand that timely delivery is critical to providing a positive shopping experience. Please be assured that we are working closely with our shipping partners to deliver your order as promptly as possible. Thank you for choosing our e-commerce platform for your shopping needs. Your support and understanding are greatly appreciated.

For any additional inquiries regarding our shipping terms, please don't hesitate to reach out to our Customer Support Team.


Thank you for shopping with us!